Training HR

Communicating with Authority and Impact

Communicating with Authority and Impact

Yogyakarta |  06-09 August 2012 | IDR 7,000,000.00 per participant
Yogyakarta | 10-13 December 2012 | IDR 7,000,000.00 per participant


  • Demonstrate and model assertive behavior for win-win outcomes
  • Gain self-awareness of your attitudes, behavior patterns and habits
  • Develop a positive, proactive response to difficult behaviors in others
  • Exhibit confidence in your ability to address challenging situations
  • Enhance your skill set using proven tools, tactics and techniques
  • Generate the results you want when dealing with others


Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. The skill of expressing opinions confidently and clearly is critical. In this course, you gain the knowledge and skills to proactively and effectively apply appropriate levels of assertiveness in a professional environment. You also design a personalized action plan to further develop your assertiveness skills.


Anyone interested in building effective and assertive communication skills, including business, nonprofit, government and educational professionals, team and project leaders.


1. Introduction

  • Identifying goals and themes
  • The power of self-awareness
  • Establishing the value of mutual benefit

2. Assertiveness Essentials

 a. Recognizing modes of interactive behavior

  • Considering critical attributes of assertive behavior
  • Identifying characteristics of nonassertive behavior
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

 b. Contextual and situational considerations

  • Assessing the impact of organizational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organization

3. Expressing Personal Power

 a. Pinpointing patterns of behavior

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

 b. Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognizing your conflict style as a factor in assertiveness
  • Embracing the need to respond differently to different situations
  • Considering the role of Emotional and Social Intelligence

4. Overcoming Challenging Situations

 a. Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

 b. Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning

5. Building Your Assertiveness Skill Set

 a. Committing to assertive and skillful outcomes

  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks
  • Asserting 360 degrees: Peers, direct-reports, bosses and vendors

 b. Developing the tools

  • The power of “I” statements
  • Saying “no” productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance
  • Selecting the appropriate tools

6. Mastering Assertiveness

 a. Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modeling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

 b. Practicing effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results

7. Launching Your Assertiveness Plan

 a. Constructing an assertiveness action plan

  • Adopting an attitude of responsibility and mutual respect
  • Committing to timelines and outcomes
  • Prioritizing changes in assertive behavior

 b. Putting the “action” into the action plan

  • Constructing a blueprint from your case study journal
  • Applying best practices under pressure
  • Reinforcing your newly developed assertiveness skills for long-term value
  • Scheduling time to assess progress
  • Practicing assertive behaviors
  • Modifying your action plan to accommodate change


H. Irfan Riza, SE, MSi, MA
Patisina, ST, M.Eng
They experienced in leadership


  • Presentation
  • Discuss
  • Case Study
  • Evaluation
  • Simulation



 06-09 August 2012
10-13 December 2012
4 days 08 am – 04 pm


IDR 7,000,000.00 per participant non residential


  • Module / Handout
  • Certificate
  • Souvenir
  • Training Kit



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